Privacy Policy

1. Information We Collect

We collect only the information reasonably necessary to provide our contracted services and operate our business. This information may include:

◆ Contact information (such as name, email address, phone number, and business name)

◆ Business information necessary to perform requested services

◆ Billing and payment information processed through secure third-party payment providers

◆ Communications between you and Confidella VA

◆ Documents, files, and information voluntarily provided to perform contracted services

◆ Limited technical information, such as IP address, browser type, device information, and website usage data, for security, fraud prevention, and website performance purposes

2. Confidentiality & Privacy Practices

Confidella VA restricts access to confidential information to authorized personnel only. All team members receive confidentiality and privacy awareness training and agree to comply with strict confidentiality obligations.

Where applicable, administrative services supporting healthcare clients are performed using HIPAA-aware administrative practices. We maintain policies, procedures, and administrative safeguards designed to prevent unauthorized access, use, disclosure, alteration, or destruction of confidential information. Access to sensitive information is monitored, workflows are documented, and secure communication standards are maintained throughout our operations.

3. Use & Sharing of Information

Information collected is used solely to:

◆ Deliver contracted services

◆ Communicate with clients

◆ Process invoices and payments

◆ Maintain business records

◆ Improve service quality and operational efficiency

◆ Comply with applicable legal and regulatory obligations

Confidella VA does not sell, rent, lease, or trade personal or business information.

Information may be shared only with trusted third-party service providers when necessary to perform contracted services or when disclosure is required by applicable law, court order, or legal process.

4. Security & Data Protection

Confidella VA uses industry-standard administrative, technical, and physical safeguards to protect client information.

Our security practices include:

◆ Encrypted communications and secure cloud-based systems

◆ Multi-factor authentication (MFA)

◆ Strong password requirements

◆ Secure access controls

◆ Digital encryption for stored files, emails, and documents

◆ Secure backup and storage practices

◆ Secure data retention and disposal procedures designed to permanently remove outdated or unnecessary information and reduce the risk of unauthorized access or exposure

While no method of electronic storage or internet transmission can be guaranteed to be completely secure, Confidella VA implements commercially reasonable safeguards to protect the information entrusted to us.

5. Your Privacy Rights

You may request access to, correction of, or deletion of your personal information where permitted by applicable law. Certain information may be retained as required to comply with legal, regulatory, contractual, accounting, or legitimate business obligations.

6. Changes to This Privacy Policy

Confidella VA reserves the right to update or modify this Privacy Policy at any time. Any changes become effective upon publication on our website unless otherwise required by applicable law.